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Who are phatism.com?
phatism.com have been selling novelty cards online since Jan 1999. We were the first internet only novelty card supplier and have grown rapidly to become one of the biggest suppliers in the UK. Our business grew out of a novelty card template site that existed up to 1999 (EZ2BFree). We then responded to requests for fully made versions of our templates and phatism.com as you see it today began.

Our address is: XXXXXXXXXXXXXXXXXXXXXXXXXXX This is the address for all orders, correspondence and returns.

What are novelty cards?
phatism.com operate legally and produce novelty cards.

Our novelty cards are all of our own completely unique design and look nothing like any officially recognised form of ID. They would be useless for committing any fraudulent act.

We have always made it very clear through our website, and on stickers attached to our cards, that these are novelty cards for novelty use only. Every customer signs an acceptance of our Terms and Condition of Purchase acknowledging that our cards are for novelty use only when they send us an application form. This is now further reinforced by us printing a large indelible disclaimer on the reverse of all our cards.

Where did novelty cards begin?
The novelty card industry began in Britain in 1989. At this time, novelty card companies advertised for business solely in the classified sections of magazines and sold novelty card kits for completion at home. At the end of the 1990's the novelty card industry moved onto the internet.

What is your returns / replacement policy?

• We guarantee that you will receive a card so long as you manage to get both payment and a completed form to us.
• If there is a mistake which is our fault on your card (e.g. mis-spelling, wrong photo/sig) then we guarantee you a free replacement card.
• If we have received your form but the first card we send to you gets lost in the post then we will send a second identical card for free by Recorded Delivery.
• If you are unhappy with print quality / hologram / etc (quality issues) then we will listen to your complaint and make a decision on the merit of your case. Our decision is final. We guarantee the card you receive will look just like the scans on our site.

You are responsible for making sure the form and payment get to us.

• We strongly recommend using Recorded Delivery when sending order forms. If you use Recorded Delivery then it gives you the security of being able to track your form through Royal Mail on it's way to us and a signature on delivery. The problems we do have usually involve customers sending cash orders by regular mail. We are not responsible if the package never gets to us. Please use Recorded Delivery or a more secure form of payment.

Can we decline and refund an order?
Yes. As stated in clause 12 of our Terms and Condition of Purchase, we can decline any order without specifying a reason. If we do decide to decline your order we will return your form and payment.

What guarantees are there that I get my card?
We are governed by the same laws as any other mail order business in the UK. We strive to satisfy all our customers and the fact that we have been doing this since 1999 shows our reputation to be very good.

Do prices include VAT? What is your VAT registration number?

Who is the person on your card samples?
This is Salvatore 'Toto' Schillaci, one of the world's greatest ever football players. Toto was the leading scorer at the 1990 World Cup and played for Juventus and Inter Milan among other clubs. We would like to emphasise that our cards are in no way endorsed by Toto, we simply feature his picture as a tribute to his greatness and in order to help preserve and further his legendary status. WIKIPEDIA TOTO

More information on price + payment can be found on our PRICE + PAYMENT page, which can be found under ORDER INSTRUCTIONS.

Why are your cards less expensive than the competition?
Because we don't advertise in magazines, print expensive catalogues, or waste money on flash web sites we are able to provide you with true value for money. We pride ourselves in providing the best cards at the lowest cost in the fastest time possible! We are one of the biggest suppliers in the UK. This goes to show that we are good at what we do and have the experience to be relied upon.

Our bigger order volume has now enabled us to progressively lower costs, meaning our cards are able to have all the best features (foil holograms, overlay holograms, mag strips, smartchips. etc) whilst being less expensive to the customer.

What forms of payment do you accept?

• £UK Credit/Debit Card (charged in £UK but available worldwide).
• £UK Postal Order.
• £UK Cheque (all Cheques add 1 week to processing time).
• £UK Cash.
• €Euro Cash.
• $Australian Cash.

We DO NOT accept any not-£UK Postal Orders, not-£UK Cheques or any Western Union money orders. Your order will be sent back to you if you send payment that we can't use.

What do I put on my Postal Order/Cheque?
Please make all Cheques/Postal Orders payable to Phatism LTD.

Can I pay by Credit/Debit card?
Yes. We accept all major Credit cards via a 128bit SSL secure processing facility. Click logo below to visit the electronic payments page:

Have a problem with the Credit/Debit card payment page?
Please email us on mail@phatism.com. We are able to process refunds, check if your payment went through, locate payments. etc. Email us and we'll sort it out.

Can I send coins in the post?
Yes, but we definitely don't recommend it. Please read our ADVICE ON SENDING COINS IN THE MAIL.

More information on delivery can be found on our POSTAGE page, which can be found under ORDER INSTRUCTIONS.

When will my card arrive?
We despatch all orders on the day we receive the order form and have the capacity to easily process and print as many orders as come in. If the post works as it should then an order form sent to us from the UK should take 1-2days to get to us and the card should take 1-2days to get back to you. So the typical total time from you posting the form to you getting the card back is 3-4days.

Due to the high number of people trying to bounce Cheques on us, we have now introduced a 1 week wait on all orders paid for by Cheque (so the Cheques must clear BEFORE we send out the order). If you want your card as fast as possible please pay using either Credit/Debit Card, Cash or UK Postal Order.

Postage and packing is by First Class post (UK) and airmail (the rest of the world) and cost is included in all prices.

What does the envelope the ID arrives in look like?
Your card will come in a standard plain white envelope with a hand written address.

Do you ship to the USA?
No! We will not ship any cards to the USA. If you send an order from the USA we reserve the right to charge an admin charge of £5 and the full cost of return postage.

I can't print the order form, what do I do?
Please contact us with your name, address and card required and we will send a form to you.

Can I get next day return if paying by Cheque?
ALL Cheque orders are subject to a one week wait. So if you pay by Cheque it is not really worth paying for Special Delivery since your order will be subject to a one week wait regardless. If you do pay for Special Delivery then your card will get sent out by Special Delivery one week after we receive the order form.

Information about Holograms.
Lots of websites now sell novelty cards with holograms. We charge only £2 extra for our hologram cards and maintain consistency across these cards. We think it is counter-productive to sell cards in both hologram and non-hologram versions, or to sell only one hologram type for all cards. We spread 3 different hologram designs over 6 cards.

Information about Smartchips.
We now sell a variety of cards featuring an integrated Smartchip. This is a real chip as you would find on bankcards and we feel it adds a lot to the cards it's featured on. We have the most extensive selection of Smartchip cards of any novety card site and are certainly the cheapest for such an advanced feature! Blank Smartchip cards cost approx 8 times plain blanks so we are giving great value for money once again.

Do you make any other novelty cards (particularly US state driver's licenses)?
No. The only cards you will get off us are the ones on this site.

Do you make any ID cards?
No. We only make novelty cards.

Some of the card pictures have old dates (e.g. 2007), what dates will my card have?
Please CLICK HERE to see the current dates on our cards and the schedule for updating them.

Can you custom design cards?
If you see a card you like the look of on another site or have a good idea for a new card then please contact us and we will look at adding a similar card to our range. If we decide to make a card and put it on sale to the general public there could be good money in it for you. We will not copy any official card or anything that would contravene copyright or be illegal!

What size should the photo be?
A passport sized photo is preferred but we can deal with any size. Make sure that you are clearly visible and facing the front against a plain and preferably white background.

Any hints on getting a good signature scan?
Sign in thin black felt tip pen. Generally speaking, a felt pen thickness signature comes out much better than a pencil/ballpoint pen signature.

Links?
theIDcentre.com
free-fake-id-template.com.